Shipping Policy

ORDER PROCESSING

Please allow 24 hours to process your order. Expect an email within 24 hours to let you

know your order is on the way!

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to

shipping" button. Local delivery is available for addresses within South Africa.

If the local delivery option does not show up during checkout, your order is not eligible for

local delivery.

Orders placed before 12:00 during store hours [8:00 – 17:00] will be shipped the same

day. Orders placed outside of these hours will be shipped the next day we are open.

When your order has been shipped, you will receive an email with a tracking reference.

FLAT RATE SHIPPING

Orders are generally shipped within 24 hours using your choice of either Postnet or Pudo, who’s delivery standards are 3 – 5 days. We do not ship outside of South Africa at this

time.

DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping option Estimated delivery time Price

PUDO (Locker to Door) R60.00 (3 – 5 business days)

Postnet to Postnet R109.00 (3 – 5 business days)

REFUNDS, RETURNS AND EXCHANGES

Please refer to the Returns Policy Page on www.aivapechains.com